Nayatek’s Technical Support programs have been designed to provide the highest quality and responsive technical expertise to effectively address and solve our client’s issues. We are committed to responding effectively in a timely manner. We realize that while there are many solutions and technologies to choose from, superior technical support can be a clear point of differentiation. Nayatek’s team is dedicated to your success.

Our Technical Support Team is highly qualified and works closely with our Software Development and Product Management teams to provide the in-depth knowledge and technical expertise that our customers demand.

NAYATEK STANDARD SUPPORT
Nayatek Standard Support provides you with rapid access to our Technical Support engineers who are available to support you during normal business hours.

• Electronic Support Services - Email and Web case submission (24h response time – Monday to Friday)
• Telephone Support Services (Monday to Friday 9.00am – 6.00pm)
• Multilingual Support
• Access to Knowledge Base
• Maintenance – Access to all software updates and new version releases

NAYATEK PREMIUM SUPPORT
Personalized and pro-active, Nayatek Premium Support provides your organization with the highest level of technical support available 24x7.

• Electronic Support Services - Email and Web case submission (4hr response time – Monday to Friday)
• Telephone Support Services (Monday to Friday 9.00am – 6.00pm)
• 24x7 emergency telephone support service
• Priority case treatment
• Access to Knowledge Base
• Maintenance – Access to all software updates and new version releases
• Access to beta programs

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